My stay at Andaz Amsterdam was generally enjoyable, with a unique and stylish room that offered plenty of character. I appreciated the attentive service, especially from Lara who checked in on me proactively. However, the air conditioning struggled during the extreme heat wave, which affected my comfort at night.
Rooms
9.0
My suite was beautifully designed with a living room, fun decor, and clever lighting. The rain shower was a highlight, though the open layout of some fixtures took a bit of getting used to.
Service
8.0
The staff were genuinely caring, checked in on my comfort often, and provided thoughtful gestures during my stay. However, the initial check-in experience could have been more polished.
Location
10.0
The hotel's location is excellent; it felt secluded yet was within a short walk to major attractions. I loved exploring the nearby canals and engaging with the local atmosphere.
Dining
9.0
Breakfast offered a fantastic variety, both on the buffet and a la carte menu. The creative salads and excellent cold fish options made mornings something to look forward to.
Facilities
8.0
Though the gym was small, it was well-equipped and had a pleasant vibe. On top of that, the complimentary wine hour introduced me to great local wines and was a nice way to unwind.
Emma
United Kingdom,
February
2025
6.0/10
I had a mixed experience at the Andaz Amsterdam. The design was gorgeous and the location was fantastic, right by the canals and close to lots of cool neighborhoods and bars. However, I ran into some hiccups with billing issues that really detracted from the overall stay. While the staff were helpful and the room was clean, I'm a bit hesitant about returning due to these financial missteps.
Rooms
8.0
My room was tastefully designed with quirky decor, and the canal view was perfect. I appreciated the comfortable bed and the cleanliness, but I faced some confusion with the layout which was a bit too open for my liking.
Service
7.0
The staff at Andaz were genuinely attentive and friendly. I appreciated the welcoming drink and warm service, but I felt let down by how billing issues were handled during checkout, which made me question the overall service experience.
Location
9.0
The hotel is nestled in a beautiful area that's quiet yet close to all the key spots in Amsterdam. I loved being near the canals and the vibe of the Jordaan neighborhood really added to my stay.
Dining
6.0
While the on-site restaurant had some solid options, my experience with room service was not great. I ordered simple food that missed the mark, but the breakfast options appeared decent and plentiful.
Facilities
7.0
The amenities were nice, and I enjoyed the complimentary snacks and drinks in my room. However, I encountered a frustrating situation with unexpected billing for transportation, which detracted from the overall experience.
Jason
United Kingdom,
November
2024
6.6/10
My stay at Andaz Amsterdam was overall enjoyable, marked by really good staff service, though the air conditioning presented challenges during a heat wave. The unique design of the hotel and comfortable accommodations provided a nice experience. However, the breakfast service felt a bit chaotic at times.
Rooms
8.0
I loved the unique layout and artistic decor of my large suite, though the air conditioning struggled in the heat. The thoughtful design included a great walk-in closet and an interesting split bathroom setup.
Service
10.0
The hotel's staff were incredibly attentive, proactively checking on my comfort. Their willingness to accommodate requests added a personal touch that I appreciated.
Location
10.0
The location was fantastic, right on one of Amsterdam’s picturesque canals, making it easy to walk to many attractions while enjoying a quieter atmosphere.
Dining
7.0
Breakfast offered a delicious selection along with a la carte options, though some chaos during service detracted from the experience. The creative cold salads were a highlight for me.
Facilities
8.0
While the spa looked inviting and the gym was well-equipped, I didn't utilize them during my stay. The complimentary wine hour was a nice feature that I enjoyed.
Jim
United Kingdom,
November
2024
5.8/10
My stay at Andaz Amsterdam was good overall, topped with really good service, although I encountered some challenges with noise levels and air conditioning. The hotel’s location along the canals was perfect and made exploring the city a breeze. I enjoyed a fantastic breakfast daily, yet I wish there were more options for guests with special dietary needs. I would consider returning, especially if I could secure a quieter room.
Rooms
7.0
My room had an innovative layout with a unique design but was somewhat impacted by noise and temperature control issues. The air conditioning struggled to keep up during a heatwave, and I had difficulties sleeping due to noise from outside.
Service
Location
10.0
Being situated along the Prinsengracht canal was perfect for accessing attractions, shopping, and lovely views. I appreciated how walkable everything was from the hotel.
Dining
8.0
Breakfast was a highlight with a great selection, but I hoped for more variety to cater to different dietary needs. The a la carte options complemented the buffet nicely, though.
Facilities
8.0
I enjoyed the complimentary wine hour and the charming Library area, though the gym was smaller than I expected. Wi-Fi connectivity was strong, making it easy to stay connected.
Jessica
United Kingdom,
November
2024
7.4/10
I had a mixed experience at the Andaz Amsterdam, Prinsengracht. While the artistic design of the hotel and its welcoming staff were definite highlights, my room's view was disappointing due to it looking into an elevator shaft. and I had various issues with the room amenities. The location was fantastic, easy to navigate, but I struggled with the management of breakfast options and room readiness during my stay.
Rooms
5.0
The room I stayed in fell short of expectations, as it overlooked an elevator shaft and faced maintenance noises. The innovative layout was interesting, but there were some practical issues; I had trouble with the door lock and lighting controls.
Service
7.0
The staff at this hotel were super friendly and went out of their way to assist me. although my requests for a smoother breakfast experience went unaddressed initially. They were quick to respond when I reported issues with my room, which I appreciated.
Location
9.0
The hotel is nestled in a charming area of Amsterdam, close to the Anne Frank House and other attractions, making it easy to explore the city. The ambiance of the neighborhood added a lovely feel to my stay.
Dining
6.0
I enjoyed the dining experience at the on-site restaurant, especially the creative dishes offered. However, I found the breakfast ordering process quite confusing, which detracted from my overall experience.
Facilities
7.0
The hotel provided several useful amenities, including bicycles for rent, which made exploring the city fun. However, I encountered technical issues with the coffee machine in my room, which was a small inconvenience.
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Andaz Amsterdam, Prinsengracht, By Hyatt Hotel20.04
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21.04.2025